Starting May 28, Media3 implemented a new Voicemail service. Our new service will allow you to customize your voicemail and even adjust your calling plan settings over the phone! Please see the Instructions below to learn about all the new features.
How to Access Voicemail
Accessing the Voicemail System for the First Time
Dial *62 and it will ask for the default pass code
The default pass code is 4227#
Accessing Voicemail while at Home or Away
Voicemail Main Menu
While Listening to the Messages Menu
Note: To clear the message waiting indicator without erasing messages, dial *99.
CommPilot Voice Portal Menu
Here are the top five features.
1. Anonymous Call Rejection
2. Call Waiting
3. Call Forwarding
4. Speed Dial
5. Voicemail Management
1. Anonymous Call Rejection (*77)
This feature prevents or allows calls from callers who have blocked their phone numbers from being identified. Blocked callers will hear a message notifying them that their calls are being rejected.
From Your Phone: To activate Anonymous Call Rejection, dial * 77. To deactivate, dial *87.
2. Call Waiting On/Off
This service allows you to decide whether phone calls in progress can be interrupted by other calls.
NOTE: This service is not available with all access device types.
From Your Phone: To activate, log into your account portal click “On”. To deactivate for individual calls, dial *70 before dialing out.
3. Call Forwarding Always (*72)
The Call Forwarding Always service allows you to redirect your incoming phone calls to another number, such as a mobile phone or administrative assistant. Variations of Call Forwarding include Call Forwarding No Answer and Call Forwarding Busy. Unlike those services, Call Forwarding Always redirects all of your calls, not just those received when you do not answer or when you are talking on your phone.
From Your Phone: To activate, and/or change options for this service, dial *72 followed by the phone number that you will be redirecting your calls to. Your calls remain forwarded until you dial the deactivation code (*73).
4. Speed Dial (*74)
This service allows you to associate single digit codes to frequently dialed or hard to remember phone numbers. To use speed dial from your phone, dial the speed dial code number, then #. For example, to call the number associated with Speed Dial Code 3, dial 3#.
From your phone: To begin programming Speed Dial Codes, dial *74, the speed dial code number and the phone number that you will be associating with that speed dial code. For example, *74 3 8595551212 programs Speed Dial Code 3 to dial 859-555-1212.
5. Voicemail Management: (*62)
This service allows you to specify how to handle your voice messages. You can retrieve voice messages by using your phone and dialing your 10 digit telephone number or dial *62, or you can choose to send voice messages directly to your e-mail address.
Feature Access Codes
*72 Call Forwarding Always Activation
*73 Call Forwarding Always Deactivation
*90 Call Forwarding Busy Activation
*91 Call Forwarding Busy Deactivation
*92 Call Forwarding No Answer Activation
*93 Call Forwarding No Answer Deactivation
*67 Calling Line ID Delivery Blocking per Call
*65 Calling Line ID Delivery per Call
*69 Call Return
*70 Cancel Call Waiting (per call)
*94 Call Forwarding Not Reachable Activation
*95 Call Forwarding Not Reachable Deactivation
*78 Do Not Disturb Activation
*79 Do Not Disturb Deactivation
*77 Anonymous Call Rejection Activation
*87 Anonymous Call Rejection Deactivation