Current Customers


Starting May 28, Media3 implemented a new Voicemail service.  Our new service will allow you to customize your voicemail and even adjust your calling plan settings over the phone!  Please see the Instructions below to learn about all the new features.

How to Access Voicemail

Accessing the Voicemail System for the First Time

  • Dial *62 and it will ask for the default pass code

  • The default pass code is 4227#

  • When prompted, enter a new pass code
  • Re-enter the same new pass code at the prompt
  • If your new pass code is accepted, you will hear “your password has been changed successfully”
  • Press the # key
  • Once in the system, you will hear “Welcome to your Voice Messaging System. If you are not calling from your home phone, press the * key.”

Accessing Voicemail while at Home or Away

  • From any phone, dial your phone number.
  • Press * to access your voicemail, once your recording picks up.
  • Enter your pass code at the prompt.

Voicemail Main Menu

  • To listen to your messages, press 1
  • To change your mailbox busy greeting, press 2
  • To change your mailbox no answer greeting, press 3
  • To compose and send a new message, press 5
  • To delete all messages, press 7
  • To go to the CommPilot Voice Portal press the * key
  • To repeat this menu, press the # key

While Listening to the Messages Menu

  • To save this message, press the # key
  • To erase this message, press 7
  • To repeat this message, press 2
  • To go back to the previous message, press 4
  • To play the message envelope, press 5
  • To go to the next message, press 6
  • For additional options, press 9
  • To go back to the previous menu, press the # key

Note: To clear the message waiting indicator without erasing messages, dial *99.

CommPilot Voice Portal Menu

  • To access your voicemail box, press 1
  • To record your name, press 3
  • To change your call forwarding options, press 4
  • To make a call, press 6
  • To change your pass code, press 8
  • To exit the CommPilot Voice Portal, press 9
  • To repeat this menu, press the # key

Helpful Hints
Here are the top five features.

 1. Anonymous Call Rejection

 2. Call Waiting

 3. Call Forwarding

 4. Speed Dial

 5. Voicemail Management

1. Anonymous Call Rejection (*77)

This feature prevents or allows calls from callers who have blocked their phone numbers from being identified. Blocked callers will hear a message notifying them that their calls are being rejected.

From Your Phone: To activate Anonymous Call Rejection, dial * 77. To deactivate, dial *87.

2. Call Waiting On/Off

This service allows you to decide whether phone calls in progress can be interrupted by other calls.

NOTE: This service is not available with all access device types.

From Your Phone: To activate, log into your account portal click “On”. To deactivate for individual calls, dial *70 before dialing out.

3. Call Forwarding Always (*72)

The Call Forwarding Always service allows you to redirect your incoming phone calls to another number, such as a mobile phone or administrative assistant. Variations of Call Forwarding include Call Forwarding No Answer and Call Forwarding Busy. Unlike those services, Call Forwarding Always redirects all of your calls, not just those received when you do not answer or when you are talking on your phone.

From Your PhoneTo activate, and/or change options for this service, dial *72 followed by the phone number that you will be redirecting your calls to. Your calls remain forwarded until you dial the deactivation code (*73).

4. Speed Dial (*74)

This service allows you to associate single digit codes to frequently dialed or hard to remember phone numbers. To use speed dial from your phone, dial the speed dial code number, then #. For example, to call the number associated with Speed Dial Code 3, dial 3#.

From your phone: To begin programming Speed Dial Codes, dial *74, the speed dial code number and the phone number that you will be associating with that speed dial code. For example, *74 3 8595551212 programs Speed Dial Code 3 to dial 859-555-1212.

5. Voicemail Management: (*62)

This service allows you to specify how to handle your voice messages. You can retrieve voice messages by using your phone and dialing your 10 digit telephone number or dial *62, or you can choose to send voice messages directly to your e-mail address.

Feature Access Codes

*62 Voicemail

*72 Call Forwarding Always Activation

*73 Call Forwarding Always Deactivation

*90 Call Forwarding Busy Activation

*91 Call Forwarding Busy Deactivation

*92 Call Forwarding No Answer Activation

*93 Call Forwarding No Answer Deactivation

*67 Calling Line ID Delivery Blocking per Call

*65 Calling Line ID Delivery per Call

*69 Call Return

*70 Cancel Call Waiting (per call)

*94 Call Forwarding Not Reachable Activation

*95 Call Forwarding Not Reachable Deactivation

*78 Do Not Disturb Activation

*79 Do Not Disturb Deactivation

*77 Anonymous Call Rejection Activation

*87 Anonymous Call Rejection Deactivation